Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Effective Date: 15th January 2025
1 Information We Collect
nivalorithexo collects several types of information to provide you with our business activity analysis services. We gather personal information you provide directly, such as when you create an account, contact us, or use our platform features.
Personal Information includes: your name, email address, phone number, business details, and any information you choose to share when using our services. We also collect technical information about how you interact with our platform.
Our systems automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages you visit. This helps us understand how people use our services and where we can make improvements.
2 How We Use Your Information
We use your personal information primarily to provide, maintain, and improve our business analysis services. This includes processing your requests, communicating about your account, and delivering the insights you're looking for.
- Providing our business activity analysis tools and generating reports
- Responding to your inquiries and providing customer support
- Sending important updates about our services and your account
- Improving our platform based on usage patterns and feedback
- Ensuring the security and proper functioning of our services
- Complying with legal obligations and protecting our rights
We never sell your personal information to third parties. Any data processing we do is directly related to providing you with better business analysis tools and insights.
3 Your Rights Under UK Data Protection Laws
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have several important rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you, along with details about how we process it.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
In certain circumstances, you can request that we delete your personal information from our systems.
Right to Restrict Processing
You can ask us to limit how we use your personal information in specific situations.
Right to Data Portability
You can request your personal information in a structured format to transfer to another service provider.
Right to Object
You can object to certain types of processing, including direct marketing communications.
To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within one month, though complex requests might take a bit longer.
4 Data Security Measures
We take the security of your personal information seriously and implement multiple layers of protection to keep your data safe from unauthorized access, alteration, or disclosure.
Our technical security measures include encrypted data transmission, secure storage systems, and regular security audits. We also limit access to your personal information to employees who need it to perform their job functions.
Important: While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
5 Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of information have different retention periods:
- Account Information: Retained while your account is active and for up to 7 years after closure for legal compliance
- Business Analysis Data: Kept for up to 5 years to maintain historical reporting capabilities
- Communication Records: Customer service interactions retained for 3 years
- Technical Logs: Server logs and usage data typically retained for 12 months
- Marketing Information: Removed immediately upon unsubscribing from communications
When we no longer need your information, we securely delete it from our systems. You can also request earlier deletion of your data by contacting us directly.
6 Third-Party Services and Data Sharing
We work with carefully selected third-party service providers to help deliver our services. These partners may process your personal information on our behalf, but only for specific purposes and under strict contractual agreements.
We may share your information with:
- Cloud hosting providers who store our data securely
- Email service providers for account communications
- Payment processors for billing purposes
- Analytics services to improve our platform (with anonymized data)
We never share your personal information for marketing purposes by other companies. Any third-party access to your data is limited to what's necessary to provide specific services, and all our partners must meet our security and privacy standards.
In rare cases, we might need to disclose your information to comply with legal obligations, court orders, or to protect our rights and the safety of our users.
7 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and help us understand how our services are used. Cookies are small text files stored on your device that remember your preferences and improve site functionality.
We use different types of cookies:
- Essential Cookies: Necessary for basic site functionality and security
- Performance Cookies: Help us understand which pages are most popular
- Preference Cookies: Remember your settings and customize your experience
- Marketing Cookies: Used to deliver relevant content (only with your consent)
You can control cookie settings through your browser preferences. However, disabling certain cookies might affect how well our website works for you.
8 International Data Transfers
While nivalorithexo primarily operates within the United Kingdom, some of our service providers may process data in other countries. When we transfer personal information outside the UK, we ensure appropriate safeguards are in place.
We only use service providers in countries with adequate data protection levels or implement additional protections such as standard contractual clauses approved by UK authorities. Your personal information remains protected regardless of where it's processed.
EU and EEA Transfers: We may transfer data to European Economic Area countries that maintain equivalent data protection standards to the UK.
9 Updates to This Policy
We occasionally update this privacy policy to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we'll notify you through your registered email address or by placing a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
If you continue using our services after we post changes, you're accepting the updated terms. If you disagree with any changes, you can close your account and stop using our services.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can also contact us to exercise your data protection rights or file a complaint.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we've mishandled your personal information. Visit ico.org.uk for more information about your rights and how to contact them.